Built for Practices That Want Stronger Support Between Visits
KSM SupportLink is initially focused on supporting primary care private practices and outpatient clinics that need a more structured way to help patients follow through on care outside the visit itself.
Our Best Fit at Launch
KSM SupportLink is designed for outpatient practices that want stronger support for patients facing follow-through challenges, psychosocial barriers, social determinant of health needs, and care coordination gaps between visits.
Why These Practices Are the Best Fit
These practices often care for patients who need more support than a visit alone can provide. Patients may struggle with following through on recommended next steps. KSM SupportLink is designed to help close the gap through structured coordination and whole-person support - through identification of the Social Determinants of Health (SDOH).
Social Determinants of Health (SDOH)
SDOH are the non-medical conditions in which people are born, live, work, and age that shape their health outcomes and quality of life. The following factors are included in the SDOH:
- Social & Community Context: Social support networks, discrimination, civic participation, and workplace conditions.
- Psychological: Self-esteem and hopefulness.
- Economic Stability: Income/benefits, employment, food security, and housing stability.
- Physical Environment: Access to housing, safety, transportation, and access to healthy foods, air/water quality, and crime.
- Education Access & Quality: Schooling, literacy, language skills, and childhood development.
- Healthcare Access & Quality: Health insurance, primary care availability, and health literacy.
These health-related social needs such as housing instability, food insecurity, and lack of transportation (just to name a few) are essential for improving health outcomes and reducing disparities.
Primary Care Private Practices
Practices looking for additional whole-person support between visits for their patients.
Outpatient Clinics
Teams that want support identifying social determinant of health and access-related barriers that affect their patient's management of care.
Patients with Follow-Through Barriers
Patients who need help with coordination with linkages to resources, scheduling support, and staying engaged in care after the visit.
Practices Seeking a Pilot-First Approach
Teams that want to test a coordination model in a focused way before expanding support long term.